Refund Policy

Last updated: 2026

The Department ("we", "us", or "our") operates as an online lifestyle and gifting brand in South Africa. We strive to ensure every satirical essential and everyday item reaches you in top-tier condition.

This Refunds and Returns Policy complies with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act of South Africa.

1. The 7-Day Online Cooling-Off Period (ECT Act)

Because we operate as an online store, Section 44 of the ECT Act gives you a statutory 7-day cooling-off period starting from the day you receive your goods.

  • You are entitled to cancel your order for any reason and request a full refund.

  • Conditions: Items must be unused, in their original packaging, and in the exact condition you received them.

  • Return Shipping: In accordance with the ECT Act, the direct cost of returning the goods under this cooling-off period is for the customer's account.

2. Defective or Damaged Goods (CPA Section 56)

In terms of Section 56 of the Consumer Protection Act, all goods sold come with an implied 6-month quality warranty.

  • If a product is faulty, defective, or not reasonably suitable for its intended purpose within 6 months of delivery, you have the right to return it.

  • Upon inspection and confirmation of the defect, you may choose whether you want a full refund, a replacement, or a repair.

  • Return Shipping: For verified defective goods, The Department will cover the cost of collection and return.

3. Exclusions & Non-Returnable Items

In line with South African legislation, certain items cannot be returned unless they are defective upon arrival:

  • Custom-made or personalized special-order products.

  • Items that have been altered, washed, or damaged due to client misuse or negligence.

  • Goods unsealed for hygiene or public health reasons where applicable.

4. How to Initiate a Return

To log a return, exchange, or cancellation under the cooling-off or warranty provisions:

  1. Email us at humour@thedept.co.za with your order number, clear photos (if items are damaged or defective), and the reason for the return.

  2. Our team will verify your request and provide instructions on how and where to send the package back.

5. Refund Processing Time

Once your returned item is received and inspected at our facility, approved refunds will be processed back to your original payment method (or via Payfast) within 10 to 15 business days.